Front Office Department

Front Office Department is the first department noticed by the guest whenever they enter into the hotel. It is the department, which is responsible for the sale of the hotel rooms through systematic method of reservation followed by registration and assignment. It is the most visible segment of any hotel industry which is strategically located right at the entrance of the hotel building with in the high traffic lobby area. It is regarded as the nerve center of any hotel. It is attractively designed and sufficiently equipped to perform the necessary formalities related to arriving and departing guest. It is solely responsible for the sale of hotel accommodation through systematic method of reservation, followed by registration and assigning accommodation to guests.
                         Front desk personnel play crucial role in giving the first assurance to an arriving guest. The impression created here can very often influence the entire period of guest stay in the hotel. They are also the last to see a guest off in a happy frame of mind. This department not only deals with the above function, but also deals with guest relation, guest comfort and convenience.
Primary functions of Front Office Department:

• Deal with room reservation request.
• Prepare guest arrival and departure list.
• Check-in arriving guests.
• Receive guest and help them to complete registration formalities.
• Help in marketing and sales promotion strategies.
• Deal with various inquiries and information of in-house and outside activities.
• Settle account of the departing guests.
• deal with mail, messages and paging of guest.
• Keep relevant guest records.
• Deal with deposits for safe custody.
• Produce daily reports and statistics.
• Take action and be the center of coordination during emergencies.
• Handle guest complaints.
• Co-ordinate paging the guest.
• Deal with accidents and unusual events.
• Handle and control guest room keys.