Housekeeping Department

Housekeeping means up-keeping of the hotel. Up-keep means keeping a clean,comfortable and safe hotel. Housekeeping department in a hotel is responsible for the cleanliness, maintenance and aesthetic upkeep of the property. This department is also responsible for every aspect of guest room that is to provide all the required guest supplies and materials according to the guest request during their stay in the hotel. At the same time, housekeeping maintains an ensure security for the rooms property and guest belongings.
                                Housekeeping department is responsible for the following:

• Cleaning and up-keeping of the hotel rooms.
• Cleaning  of public areas.
• Laundering of guest linen.
• Issuing and collection of linens from various outlets.
• Cleaning of banquet halls and other food and beverage outlets.
• Placing of various VIP amenities, etc. in the VIP guest rooms.
• Co-ordination with the other departments of the hotel.
• Maintenance of the gardens.
• Cleanliness and maintenance of swimming pool.
• Implementation of pest control activities in all the areas of the hotel.

 To manage housekeeping department efficiently and effectively, the following points should be considered:

• Design and decor of the guest bedroom, bathroom and floor pantries.
• Design and layout of sections of housekeeping.
• Selection of proper furnishings.
• Provide required equipment, supplies and amenities.
• Recruit skilled and semi-skilled manpower.
• Conduct theory and practical training program, as well as on the job training.
• Hire temporary staff for managing peak season.
• Specify the performance standard.
• Staff motivation and recognition.
• Plan and organize the work efficiently.
• Forecast budget.